SERVICE POLICY

Here is all the info you should need, *Please read carefully* If you have any questions let me know.

STANDARD REPAIR SERVICE:

My service rate is $125p/hr with a 1 hour minimum (bench fee) The first hour is due during equipment drop off (per each unit dropped off) The first hour will cover the initial inspection of the item, getting prices, part numbers, and stock status from vendors if parts are needed. If the item can be repaired in one hour that’s all it will cost you. (Plus any part costs) If it’s going to be a more involved repair (more than 1 hour) I will contact you with an updated estimate on labor and parts status for you to approve before I move forward. Most repairs average 2 to 3 hours depending on the item & issue. If you deny an updated repair estimate, please remember the first hour is NON REFUNDABLE and your item will need to be picked up asap.

POST BURNING MAN SERVICES:

My service rate for post Burning Man cleanings and repairs is $135p/hr with a 1 hour minimum (per each unit dropped off) PLEASE understand that playa dust is terrible for audio equipment. It is next impossible to keep it out of your gear. Standard cleaning methods can usually NOT be used (air compressor etc) as the dust can move around in your equipment and cause additional issues that may have not been present before. It can also cause failures just from opening gear during the cleaning process. I am not responsible for any additional failures during equipment cleaning. If any happen, you will be notified asap with an updated estimate. These cleanings take time, and sometimes require gear to be taken apart more than once to complete the service thoroughly. Many internal components are removed and cleaned by hand during a deep cleaning. For Example: With no repairs needed, an average deep cleaning of a cdj is about 2 to 2.5 hours. An average cleaning of a dj mixer is about 3 to 3.5 hours. All in one DJ units average 2.5 to 3.5 hours, Speakers average 1 to 1.5 hours.

*** IMPORTANT ***

I currently have an average of 3 to 4 week turnaround time on most repairs depending on my repair backlog, item issue, and availability of parts. This is an estimated time frame and is NOT guaranteed.

PICKUP & DROP OFF ARE BY APPOINTMENT ONLY: This is a one man show over here, and I get very busy. If a time and date is scheduled for a pickup or drop off, I ask that you PLEASE arrive at the agreed day and time. My day can vary wildly with tasks, repairs, and other client / life responsibilities, so when these times change unannounced or last minute it’s not ideal. I have a waiting list of customers, so if your appointment time / day is not kept, I may be forced to move to the next person on my list and this can ultimately delay getting your gear on the bench.

I have VERY limited storage space!  I appreciate you paying for and picking up your finished repairs as soon as possible after you receive an invoice. If repairs are not picked up or paid for within 1 week of completion, an additional storage/late payment charge or both may be added to your invoice total. Any completed repair jobs not paid within 30+ days of invoice date may be considered abandoned and become the property of Peak & Valley

Local pickup & delivery of your equipment may be possible. Ask me for more info and rates

EXPEDITED SERVICE: (one weeks time or less) A one-time additional rush repair fee of $100 (due during drop off / per item) is available for a faster turnaround time and parts shipping if needed, but does NOT guarantee parts will be in stock with vendors. This fee will only move you up in the repair cue to be the next item on the service bench (expedited shipping will also be used on any part orders, as long as they are in stock with vendors)

PAYMENTS: Payment MUST be made in full before or during completed repair pickup or delivery. Your initial service deposit amount and any rush fees will be subtracted from your final invoice total. I do accept digital payments, checks, and of course cash. Please contact for more info

All labor performed is guaranteed for 30 days from date of pickup. Any pre-owned parts installed are not covered under warranty. Any new parts installed will be covered under the manufactures warranty. (Usually a min of 90 days) Labor on liquid damaged equipment is NOT covered under this guarantee

If you are happy with the service, please let others know! Take a pic of your serviced gear & tag me in your socials for a 15% discount on your next repair. IG: @peakandvalleysvc 

Thank you! And thanks for supporting me while I get this business dialed in & up and running.  –Sean